Shipping policy
Shipping Policy
This website is operated by Wuhan Zeyao Xingchen Trading Co., Ltd. On this website, references to “we”, “us” and “our” all stand for Wuhan Zeyao Xingchen Trading Co., Ltd.
Shipping Destinations & Order Processing Timeframe
We deliver goods worldwide. We may dispatch your orders from our own warehouses or cooperating facilities located in China, subject to stock availability and delivery location. Order processing and quality inspection takes 2–5 business days for all orders globally before shipment. All processing time is calculated excluding weekends and official public holidays.
Regional Shipping Timeframes (After Dispatch)
Standard delivery lead times vary by destination region. The following unified regional timelines apply to all orders and are consistent with the checkout page and FAQ settlement standards:
表格
| Destination Region | Delivery Time (After Dispatch) |
|---|---|
| North America | 7–15 business days |
| European Economic Area (EEA) | 8–18 business days |
| Southeast Asia | 5–12 business days |
| Other international regions | 10–25 business days |
Delivery lead times may fluctuate slightly based on local logistics efficiency, customs clearance procedures, or unexpected carrier delays beyond our control.
Shipping Fees
Standard delivery is complimentary for orders valued at $50.00 or higher. Purchases between $0.00 and $49.99 will be charged a fixed delivery rate of $4.99. This cost will be displayed on the checkout page before payment submission.
Customs, Duties and Taxes
Cross‑border shipments may incur import duties or taxes imposed by the receiving country. The recipient is accountable for these charges unless otherwise stipulated by local applicable laws.
Order Tracking
Once your parcel is dispatched, we will send a shipping confirmation email containing your tracking number. You can use this number to keep track of your shipment progress in real time.
Lost or Damaged Packages & After‑sales Timeframe
If your items arrive damaged, or the tracking status remains unchanged for a long period, please reach out to us within 7 calendar days and provide photos of the goods and packaging where possible. We will coordinate with logistics providers to launch an investigation and offer a proper solution, which could be a replacement or refund depending on the specific situation. This clause does not override any statutory consumer rights you hold.
Customer Service Response Time
All customer inquiries regarding shipping status, order exceptions, after‑sales applications will be responded to within 1–3 business days during official business hours.
Company Information
Operating Company: Wuhan Zeyao Xingchen Trading Co., Ltd. Company Address: Factory Building No. 6, No. 91 Huayuanwan 2nd Street, Daji Subdistrict, Caidian District, Wuhan City, Hubei Province - 946 Support Email: service@veslorin.com Contact Phone: 18812372541 Business Hours: Monday to Friday, 9:00 AM‑5:00 PM