Privacy Policy

We value your privacy greatly. This privacy notice sets out how Wuhan Zeyao Xingchen Trading Co., Ltd. (referred to as “we”, “us” or “our”) gathers, utilises, shares and processes your personal information.

Collection and Use of Personal Data

Personal data refers to information that can identify you, either directly or indirectly. It also covers anonymised information linked to identifiers that can trace you. It excludes permanently anonymised or aggregated data which can no longer be used to single you out, even when combined with other records.

Promoting safety and security

We adhere to the rules of legality, fairness and transparency. We only collect and process the minimum necessary data within defined purposes, and implement technical and administrative safeguards to secure your data. We utilise personal data to authenticate accounts and user activities, maintain platform safety, monitor fraudulent behaviours, investigate suspicious or potentially unlawful actions, and check violations against our terms and policies. This data processing relies on our legitimate interest in securing our products and services.

Below we detail categories of personal data we may collect and the ways we use such information:

What Personal Data We Collect

i. Data submitted by you: We collect information you actively provide while browsing and using our services, such as when registering an account, sending support enquiries, completing online surveys or using our live chat assistance. When you place an order, we capture purchase‑related personal details, including payment information (credit/debit card details), authentication credentials, billing address, delivery address and contact information.

ii. Usage data for our products and services: When visiting our website, we may collect device type, unique device ID, IP address, operating system, browser type, usage metrics, diagnostic records and location data from your computers, smartphones or other devices accessing our store. Where available, our site may leverage GPS signals, IP addresses and other technologies to estimate your approximate location so we can optimise our service experience.

How We Use Your Personal Data

In general, your personal data helps us deliver, refine and expand our offerings, communicate with you, serve tailored ads and services, and protect both our business and customers.

i. Delivering, improving and developing products and services: We process personal data to provide, optimise and develop our products, services and advertising campaigns. This includes data analysis, market research and internal audits, supported by our legitimate business interest to maintain service delivery and continuity. If you join competitions or promotional activities, we may use your submitted information to administer these campaigns. Some promotions carry separate rules governing data handling; please review those terms carefully before participation.

ii. Communications with you: With your prior explicit consent, we may use your personal data to send marketing messages about our goods and services, update you on account status and order transactions, and notify you of policy revisions. You can contact us to opt out of marketing emails anytime. We also use your information to handle and respond to your customer enquiries. Subject to your prior explicit consent, we may share your personal data with trusted third‑party partners so they can send marketing communications about their own products. With your consent, we may personalise your shopping experience across our platform and third‑party websites or apps, and measure the performance of our promotional activities.

NOTE: Where data usage relies on your prior explicit consent, you may withdraw consent at any time by contacting our support channel.

Definition of Cookies

Cookies are small text files that store information within web browsers. They are widely adopted to store and retrieve identifiers and other data on computers, mobile phones and other devices. We also deploy similar technologies, including locally stored data on your browser or device, device‑linked identifiers and related software. For this privacy notice, we collectively name all such tracking technologies as cookies.

Use of Cookies

Cookies help us deliver, protect and upgrade our services. We use them to customise site content, run and measure advertising performance, analyse user behaviours and create a safer browsing environment. The specific cookie types deployed vary depending on the websites and features you access.

Disclosure of Personal Data

We share limited personal data with our trusted strategic partners who assist us in delivering products, running services or conducting marketing activities. Personal data will only be released to these partners to support or improve our services and advertising. We will never pass your data to third parties for their independent marketing purposes unless we obtain your prior explicit consent.

Data Disclosure or Storage, Transfer, and Processing

i. Compliance with legal requirements: We may need to process your data to satisfy mandatory laws applicable within the European Economic Area or your country of residence. Processing for EEA residents — As stated here, if you reside in the EEA, our processing of your personal data is grounded under Article 6(1) of the GDPR whenever consent is required for data handling.

ii. Business operations and contract enforcement: We may share personal data with our affiliated entities. In cases of merger, restructuring, acquisition, joint venture, assignment, spin‑off, transfer or sale of part or all of our business (including bankruptcy or similar proceedings), personal data may be transferred to the relevant third party. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to defend our legal rights, pursue remedies, enforce terms of service, investigate fraud, or protect our operations and users.

iii. Legal compliance and protection of rights: We might be required by applicable laws, court orders, litigation or official requests (domestic or overseas) to disclose your personal data. Disclosure may also happen when necessary for national security, law enforcement or other matters of public importance.

Children

Our products and services target adult shoppers. We do not knowingly collect, use or disclose personal information from users under 16 years old. If we discover we have obtained data from a child under 16 (or the local minimum age threshold), we will promptly delete such records. Please get in touch with us immediately if you become aware that a minor under 16 has submitted personal data to us.

Your Rights

We take reasonable measures to keep your personal data accurate, complete and up‑to‑date. You hold rights to access, amend or erase your collected personal information. You may also restrict or object to further data processing at any time. You can request a copy of your personal data in a standard structured format. You have the right to file a complaint with the competent data protection authority regarding our processing of your information. To safeguard your privacy and data security, we may ask you to provide verification materials to confirm your identity and access rights before retrieving your records. Applicable local laws may permit or require us to reject requests to access or delete certain personal data. You can contact us to exercise your privacy rights, and we will respond within a reasonable period, no longer than 30 days.

Third‑Party Websites and Services

When you click links to external third‑party sites, we bear no liability for their separate privacy policies. Our website may contain links or access points to external third‑party platforms, products and services. We are not responsible for their data handling practices, content or information. This Privacy Statement only governs data collected by us through our own products and services. We recommend reading the privacy policy of any third‑party website before using their services.

Data Security, Integrity, and Retention

We implement reasonable technical, administrative and physical safeguards to prevent unauthorised access and ensure proper use of your collected data. We retain personal data only as long as required to fulfil the purposes described in this Privacy Statement, unless extended retention is mandated or permitted by law.

Changes to this Privacy Statement

We may revise this Privacy Statement occasionally to adapt to new technologies, industry practices and regulatory updates. Your continued use of our services after the effective date of revisions indicates your acceptance of the updated statement. If you disagree with the revised terms, please stop using our services and reach out to us to close any existing account.

Company Information

Operating Company: Wuhan Zeyao Xingchen Trading Co., Ltd. Company Address: Factory Building No. 6, No. 91 Huayuanwan 2nd Street, Daji Subdistrict, Caidian District, Wuhan City, Hubei Province - 946 Support Email: service@veslorin.com Contact Phone: 18812372541 Business Hours: Monday to Friday: 9:00 AM‑5:00 PM